Subject: Trainer Candidate - Dinesh Kumar L
From: Dinesh Kumar L <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Jan 2021 06:58:53 -0500

Tech Support
Test

Name

Dinesh
Kumar L

E-mail

[email-masked]

Phone Number

(91) 7022151852

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

CV Raman Nagar,
Bangalore

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

American Express Global Business Travel

Analyst

June 20, 2020

34000

Previous Employer 1

Informatica

Cloud Adoption
specialist

Dec 2017

28000

Previous Employer 2

Infosys BPO Ltd

Process
exexutive

Nov 2013

10000

If Selected, how much
time do you need to join?

1 week

Please briefly
describe your work experience specifically in training?

Providing
online training to users

Have you worked as a trainer in a Call
Center/Customer Service/BPO Environment?

No

What according to you is the
difference between good and great customer service. (Explain in 4 - 6
sentences)

Good customer service : providing support in
taking initiative in customer query.

Great customer service :  providing the support with the solution. Understand
the customer's requirements.

What according to you makes you a good
candidate for this position?

Having the customer service
skills

On a scale of 1 - 5 please rate your fluency in
spoken English

5