Subject: Tech Support Candidate - Rupesh Jejurkar
From: Rupesh Jejurkar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Jan 2021 06:58:01 -0500

| | Tech Support Test

Name | Rupesh Jejurkar
E-mail | [email-masked]
Phone Number | (91) 9767556802
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Nasik
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Esds | Technical support | Present | 25000
Previous Employer 1 | Eluminous technologies | Virtual assistant | 4th April 2019 | 17000
Previous Employer 2 | Wipro | CSE | 16th August 2017 | 21000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will check first it on another browser if it's working may be browser issue.

I will try clearing the cache

I will also try updating the browser version making sure I am using the latest version

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First start the bluetooth speaker hold the bluetooth button.

Open the bluetooth setting in mobile phone

Search for available devices and once you see the speaker name just connect and pair it.

What according to you makes you a good candidate for customer service or technical support job? | Troubleshooting
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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