Subject: Tech Support Candidate - Hazel Dsouza
From: Hazel Dsouza <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Jan 2021 06:15:06 -0500

Tech Support
Test

Name

Hazel
Dsouza

E-mail

[email-masked]

Phone Number

(0091) 9820487145

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Mumbai

Which best describes your Technical
Support capabilities

I don't have Tech Support experience, but I am
confident with my skills I can do it

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
Networking -
basic
Hardware - Basic

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Elecmec controls

Marketing

Na

30k

Previous Employer 1

PCD fire

Design
eng

Na

30k

Previous Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your
browser, and you get an error. As a computer user, please tell us all the steps
you will take in logical order to troubleshoot the problem. Please answer in
Grammatically correct english.

1. Read the error well

2. Check if the cookies are accepted or no

3. Check for the settings

4. Troubleshooting

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

1.on the
Bluetooth from the speaker and the phone

2. Discover Bluetooth on the phone check for your Bluetooth name check for
pairing

3. Once detected it gets paired or connected

What according to
you makes you a good candidate for customer service or technical support
job?

Helping you resolve the client issue

On a scale of 1 - 5
please rate your fluency in spoken English

5