Subject: Tech Support Candidate - Deepu Dileep D J
From: Deepu Dileep D J <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Jan 2021 06:13:13 -0500

| | Tech Support Test

Name | Deepu Dileep D J
E-mail | [email-masked]
Phone Number | (0471) 2227734
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Trivandrum, kerala
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | SRS INFO SOLUTIONS | Service Engineer | 29/01/2021 | 15000
Previous Employer 1 | Keltron | Technician | 23/09/2019 | 7500
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will check the connections. If it is ok then I will do the ip settings. And then I will try to ping the connections. Later I boot in a live OS and check the internet connection

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings
Tap the bluetooth option
Turn on bluetooth
Select the device from the available list.

What according to you makes you a good candidate for customer service or technical support job?

Have a good verbal and written communication.
Have patience and understanding the customer needs.
Know the technical terms and troubleshooting methods.
Good knowledge about computer and it's operations.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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