Subject: Tech Support Candidate - Mohamed Uvais
From: Mohamed Uvais <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Jan 2021 05:47:29 -0500

| | Tech Support Test

Name | Mohamed Uvais
E-mail | [email-masked]
Phone Number | (+91) 9944355914
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | chennai
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Karvy innotech | Delivery support | 31/12/2020 | 20000
Previous Employer 1 | O2F info solutions | Desktop Support Engineer | 25/05/2019 | 15000
Previous Employer 2 | Inspace technology | IT Executive support | 31/03/2018 | 10000

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1: please check the internet connection.

Step 2: If the user get 404 error means ndtv web portal problem.

Step 3 :check the the chookies because some site maybe blocking state.

Step  4: It's everything clear means site will work.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1: First on the bluetooth speaker.

Step 2:on your mobile bluetooth.

Step 3: check your mobile bluetooth visibility on.

Step 4: finally search speaker name if found means connect.

What according to you makes you a good candidate for customer service or technical support job?

The positive attitude towards customer and willingness to help someone by providing the correct resolution or information.
Maintaining professional relationship with the customer.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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