Subject: Tech Support Candidate - Shiva Krishna
From: Shiva Krishna <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Jan 2021 05:40:29 -0500

| | Tech Support Test

Name | Shiva Krishna
E-mail | [email-masked]
Phone Number | (91) 6302703728
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Banjara Hills
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Pace Solutions | Technical Support | January 7th | 18000
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will check th Computer whether it is connected to internet or not
If connected, I'll troubleshoot the network

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turning on Bluetooth in mobile phone and Bluetooth speakers as well
Search the speaker name and pair with the Bluetooth Speaker

What according to you makes you a good candidate for customer service or technical support job? | Serving the best Customer Support
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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