Subject: Tech Support Candidate - Peddineni Sairamprasad
From: Peddineni Sairamprasad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Jan 2021 05:09:52 -0500

| | Tech Support Test

Name | Peddineni Sairamprasad
E-mail | [email-masked]
Phone Number | (91) 9000707037
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Hyderabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Optum | Compliance executive | Nov 2019 | 16833
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Well, firstly we need to figure out where the problem is
Open a new tab and check to see if you can load another website .( If you can open another site, the problem is with www.ndtv.com website), (. If you can't open another site )
we need change the browser and check out , if same problem occurs , we need to try by clearing cookies and cache data . After that  if problem is not resolved , it is www.ndtv.com website issue.

Thankyou.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Go to settings
2. Tap the Bluetooth option.
3.Rurn on Bluetooth.
4. A list of available devices will appear.
5. If speaker is not listed, press the button on speaker that makes it discoverable to mobile phone.
6. On mobile select bluetoothspeaker and that's it, speaker is connected.

What according to you makes you a good candidate for customer service or technical support job? | I decided to go into technical support because I have been fascinated by technology all my life and i also love working with people. I want to use my technical knowledge how to directly solve issues  customers are having. I want to be the person that makes life easier and more enjoyable for folks who've run into a problem.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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