Subject: Tech Support Candidate - Prakash Ahirwar
From: Prakash Ahirwar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Jan 2021 05:05:45 -0500

Tech Support
Test

Name

Prakash
Ahirwar

E-mail

[email-masked]

Phone Number

(011) 8882699236

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

East Delhi

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Networking - basic
Hardware - Basic
Hardware -
Advanced
Speakers & Audio
VoIP

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Self employed

Self employed

Self employed

Self
employed

Previous Employer 1

Excitel Broadband (P)
Ltd.

Technical Support

31-06-2019

25000

Previous Employer 2

S2 Infotech

Technical
Support

Dec-2015

14500

In your past experience
you have (select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1. Try to open the website on another
browser.

2. Ping the website

3. Flushdns

4. Traceroot

5. Check antivirus setting

6. Check firewall

7. Proxy settings

8. Also try to open the same website on another Internet

9. If still not opening the raise a ticket to ISP.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1. Turn on
the device

2. Turn on the Bluetooth

3. Turn on the Bluetooth on the phone

4. Serch for the device

5. Click on the device name

6. Pair the device

What according to you makes you a
good candidate for customer service or technical support job?

1. Good communication

2. Good listener

3. Problem solving skills

3. Soft spoken

On a scale of 1 - 5 please rate your fluency in spoken
English

5