Subject: Trainer Candidate - Tahir Rasool
From: Tahir Rasool <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Jan 2021 04:54:37 -0500

| | Tech Support Test

Name | Tahir Rasool
E-mail | [email-masked]
Phone Number | (91) 7006848781
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Laxmi Nagar Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tata Community Initiatives Trust | Senior Trainer | still working | 45000
Previous Employer 1 | IL&FS Skills | Soft Skills Trainer | 30 June 2018 | 32000
Previous Employer 2 | Quess Corps | Trainer | 30 Sept 2016 | 25000

If Selected, how much time do you need to join? | 4 weeks

Please briefly describe your work experience specifically in training?

• Develop surveys to identify the need of training.
• Assess the skill gaps for projected audience and develop training courses for bridging the skill gap.
• Arranging Blended training plan.
• Keeping all the training related software and hardware ready.
• Using LMS for the conduct of training.
• Conduct virtual training sessions using Google meet, Zoom.
• Use of jam board and other technical tools while virtual session etc.
• Evaluating the effectiveness of training, post training session.
• Conduct the online assessments through Google forms, TCSION.
• Check the training quality of the different training centers.
• Reporting to Senior Trainer Manager.
• Drafting the Quality reports and submit them to Quality head.

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | The most difficult situation in the training was the change of ILT mode to virtual mode. The pandemic COVID 19 put this challenge in front of us. But being as a challenge taker I successfully not only became the expert virtual training but also became the SME in my organization for the trainers team. Apart from this I was able to certify myself in various other virtual training skill program from my organization like agility, Sales training, creating Human interest story. In addition to this i was able to become as a guest lecture for various organization through out the world.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service may have a good impact on  customer's for some specific time but a great customer services focus on a long relationship with the customers which can convert a customer to the loyal customer for the organization.
Good customer service may be sales oriented but a great customer service focus on customer oriented services.
Good customer service can generate the revenue for some specific time but great customer service generates revenue and helps company to flourish and diverse the business.

What according to you makes you a good candidate for this position? | Being as a senior Trainer i have good hold on training skills, communication skills, conflict management, critical thinking, customer relation management skills, Emotional intelligence.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |