Subject: Tech Support Candidate - Preeti Nautiyal
From: Preeti Nautiyal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Jan 2021 04:07:14 -0500

| | Tech Support Test

Name | Preeti Nautiyal
E-mail | [email-masked]
Phone Number | (+91) 9718140097
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | South Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Mtg learning media pvt ltd | Asst team leader | 0-15 | 40000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. We will check whether computer is connected to internet.
2. We will use F5 key, this will re-download all the files required by current page.
3. if still problem exists, we will clear browser cache.
4. We will check via geteway and DNS ping.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 go to settings
2 tap Bluetooth option
3 turn on Bluetooth
4 list of available devices will appear
5 on your mobile select your speaker and connect it
6 connected

What according to you makes you a good candidate for customer service or technical support job?

1. Enthusiastic
2. Good communication skills
3. Problem resolving skills
4. Patience
5. Positive attitude and self motivated professional

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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