Subject: Tech Support Candidate - Manju R
From: Manju R <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Jan 2021 04:05:31 -0500

| | Tech Support Test

Name | Manju R
E-mail | [email-masked]
Phone Number | (91) 8870748445
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Chennai
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | Na
Previous Employer 1 | Amazon development center | Customer executive | December 28 2018 | 17000
Previous Employer 2 | Sutherland global services | Seller support associate | June 29 2018 | 20000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Read and understand the error message which appears on the screen.

Check the pop up message whether it is blocked or not.
If its blocked, then click on allow.

Check on settings and change the required options.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on the bluetooth in both mobile and speaker.

Scan the bluetooth speaker name in mobile.

Once you find the name, then click on it.

If any message pop up stating, allow and block.

Click on allow so that the speaker will be connected to the mobile.

What according to you makes you a good candidate for customer service or technical support job?

I will help the customers to solve there problem in a very good manner.

I will do my work accurately.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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