Subject: Tech Support Candidate - Pragati J Binod Pragati
From: Pragati J Binod Pragati <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Jan 2021 03:51:16 -0500

Tech Support
Test

Name

Pragati J
Binod Pragati

E-mail

[email-masked]

Phone Number

(+91) 8986249315

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Inderlok

Which
best describes your Technical Support capabilities

I don't
have Tech Support experience, but I am confident with my skills I can do
it

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

NA

NA

NA

Previous Employer 1

Bo international

HR
Executive

24 December

20k

Previous Employer 2

NA

NA

NA

NA

In your past experience you have (select
all that applies)

Did not interact with customers, supported
internal employees

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

Step 1:- Refresh the page once , if not opening
then

Step2:- check your internet connection, if again you are not able to open
then

Step 3:- Open an incognito tab and then try entering the website correctly
.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Step 1:- switch on the speaker and then
bloetooth of your speaker.

Step2:- Turn on the Bluetooth of your mobile then after you'll find the name of
your speaker device.

Step3:- Tap on that name for the connection and then your device will get
connected.

What according to you makes you a good candidate
for customer service or technical support job?

Fluent
communication skills.

Patience.

Problem solving.

Multi tasking.

On a scale of 1 - 5 please rate your fluency in spoken
English

4