Subject: Tech Support Candidate - Rohit Bali
From: Rohit Bali <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Jan 2021 03:50:25 -0500

| | Tech Support Test

Name | Rohit Bali
E-mail | [email-masked]
Phone Number | (00) 9897009458
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Mohali
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teleperformance India | Team leader | 03-01-2020 | 20k
Previous Employer 1 | Puma source | International customer service | 21-6-2018 | 14k
Previous Employer 2 | TBSS | CSA | 11-8-2017 | 10k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Need to check the error code.
Need to check the internet connectivity.
Check the Browser protocol.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the speaker. And turn on the mobile Bluetooth.
On mobile sreach the devices.
Then pair the speaker with password.

What according to you makes you a good candidate for customer service or technical support job?

Good communication skills.
Passion level
Right choice of words
Customer interaction
Good product knowledge

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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