Subject: Tech Support Candidate - Suryamani Dixit
From: Suryamani Dixit <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Jan 2021 03:34:17 -0500

Tech Support
Test

Name

Suryamani
Dixit

E-mail

[email-masked]

Phone Number

(+91) 7275389201

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

MG Road Gurgaon

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Hardware - Basic
Speakers &
Audio
VoIP

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Wipro Infotech

Desktop Support Engineer
L2

29/03/2021

12423

Previous Employer 1

Na

Na

Na

Na

Previous
Employer 2

Na

Na

Na

Na

In your past experience you have (select
all that applies)

Interacted with International customers on
Phone

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

Need to
check first website link is correct or not and then connection status such as
internet connection , proxy settings , Internet security application , update
policy , firewall as well as antivirus software .

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Turn on
Bluetooth from both devices (Phone & Bluetooth speaker).

Then connect from phone.

What according to you makes you a
good candidate for customer service or technical support job?

According to me first of all need to listen customer problem
truly and then assist customer regarding issues.

On a scale of 1 - 5
please rate your fluency in spoken English

4