Subject: Tech Support Candidate - HARI SHANKAR GUPTA
From: HARI SHANKAR GUPTA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Jan 2021 03:18:49 -0500

| | Tech Support Test

Name | HARI SHANKAR GUPTA
E-mail | [email-masked]
Phone Number | (91) 8797076566
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | DELHI
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | SCNL | AM | SEP-2020 | 31372
Previous Employer 1 | GSPL | DBA | APRIL-2015 | 18000
Previous Employer 2 | KSPL | DA | NOV-2014 | 15000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly, check what types of error is coming & if network & internet issue then sorts out of connectivity problem & if network & internet running good then check browser version perhaps it may be older version and if browser is older version then we install new version of browser in computer and still issue is continues and then check TEMP FILE AND UNNECESSARY DOCUMENT IN RECYCLE BIN AND DELETE them and in this way website is working fine.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First we enable Bluetooth in my Phone & also Bluetooth Speaker & then Pairing them & if paired connection started then we can use the facility of Bluetooth Speaker.
What according to you makes you a good candidate for customer service or technical support job? | I have expert in Technical support Job as well as customer service as my Education Background  & Industry experience as technical Support meets this job 100 % perfect.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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