Subject: Tech Support Candidate - Saket Savarna
From: Saket Savarna <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Jan 2021 03:13:34 -0500

| | Tech Support Test

Name | Saket Savarna
E-mail | [email-masked]
Phone Number | (+91) 9639897936
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gaur city (noida)
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Amazon development center | Customer service associate | Currently working | 38000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1- Check that computer is connected to a active internet connection.
2-  Clear cache and cookies of the browser.
3- Try to use a different browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- Turn on the bluetooth of the speaker.
2- Turn on the bluetooth of mobile phone.
3- Select the name of the speaker from the list of near by bluetooth device.
4- pair the mobile phone with bluetooth speaker

What according to you makes you a good candidate for customer service or technical support job? | I have good communication skills and I also have 2.5 years experience in handling U.S customer. I can handle and convince customer.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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