Subject: Tech Support Candidate - Manjeet Singh
From: Manjeet Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Jan 2021 03:05:32 -0500

| | Tech Support Test

Name | Manjeet Singh
E-mail | [email-masked]
Phone Number | (+-91) 9582524943
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | South Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Cms It services pvt ltd | Server Administrator | Still working | 31000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1: First i will check my internet connection.
Step 2:If my internet connection is working then i will check wheather my computer has a valid IP,if IP address is valid.
Step 3: Now i will check the browser settings and clear the cache settings.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to the settings and Turn on the bluetooth .
Add the device which you need to connect  and connect the speakers .
After this you will get a message connected successfully.
Then enjoy the music.

What according to you makes you a good candidate for customer service or technical support job?

I have good skills to understand the problem and to resolve it with good technical manner.
I listen to customer issue carefully and elobrate it with customer so clearly so that he will understand me also and with my good tectnical skills and experience resolve the issue within in good possible way.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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