Subject: Tech Support Candidate - Megha Pathak
From: Megha Pathak <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Jan 2021 02:50:14 -0500

| | Tech Support Test

Name | Megha Pathak
E-mail | [email-masked]
Phone Number | (+91) 7900724407
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida 44
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ranovision | CSA | | 17000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) First of all I will check if the computer is connected to the internet or not
2)If user is connected to internet I will check for the proxy settings on the internet settings
3) If proxy settings are fine than I will proceed with the clearing of cookies and browser history
4) If the issue still persists than there might be some issue with the website

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Open the Bluetooth speaker
2) Open the Bluetooth on your mobile device
3) Search for the Bluetooth speaker on mobile device
4) Pair with the speaker and it will be connected

What according to you makes you a good candidate for customer service or technical support job?

1) A person should be technically sound
2) Should be able to understand different accents spoken by customers
3) Should have good communication skills
4) Should be patient to deal with the customers
5) Should be flexible with the shifts

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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