Subject: Tech Support Candidate - Prerna Prerna
From: Prerna Prerna <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Jan 2021 02:45:04 -0500

| | Tech Support Test

Name | Prerna Prerna
E-mail | [email-masked]
Phone Number | (91) 7988029412
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sec 11
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MacOS
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL | Analyst | | 16589
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.I will make sure that my network is connected and have good signal strength.
2.I will try to switch browser as there might be possibility that site is not working in particular browser
3.I  will check my internet settings (network setting)
4.I will Restart My Device

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Click on settings.
Tap on Bluetooth option.
Turn on Bluetooth.
Available devices will appear.
Select Pair new device to place the Bluetooth device in pairing mode.

What according to you makes you a good candidate for customer service or technical support job?

I have to understand problem and be polite with customer. I need to be active listener.I have attain Detail knowledge about the product and services I am offering.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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