Subject: Trainer Candidate - Avantika Sharma
From: Avantika Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Jan 2021 02:44:13 -0500

| | Tech Support Test

Name | Avantika Sharma
E-mail | [email-masked]
Phone Number | (91) 9560220837
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Mayur Vihar Phase 1

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Evergreen Public | TGT English | not applicable | 40,000
Previous Employer 1 | Liqvid English Edge Pvt Ltd | Language Learning Specialist | May 2018 | 49,000
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 2 weeks
Please briefly describe your work experience specifically in training? | I have a vast experience in using the English Language appropriately among media students in a college, students in a public school, for content development in an IT company and for the English Language software development company (LIQVID).
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | It was very difficult to teach English without being bilingual to a set of students during a skilling program as most of them came from Hindi-medium schools.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | The art of listening is as important as the art of speaking. If you can understand and define the problem the customer is facing, half the battle is won.

What according to you makes you a good candidate for this position?

Good command over English.
A decent understanding of human psychology.
problem-solving attitude.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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