Subject: Tech Support Candidate - Rishabh Singh
From: Rishabh Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Jan 2021 02:39:23 -0500

| | Tech Support Test

Name | Rishabh Singh
E-mail | [email-masked]
Phone Number | (91) 8429636363
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Indrapuram
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Genpact | Process developer | October 12 | 37
Previous Employer 2 | Ienergizer | Associate | March 15 | 18k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will restart my computer
2. I will check whether the internet  connection is working or not .
3 .I will check whether the website is down for everyone or just me ( isup.me) .

These are the three basic steps that I will do if I get any error .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 . Swipe down the notifications  bar from the top of the screen .
2. Touch and hold bluetooth  .
3. Click on pair new device
4. Click on the name of the speaker
Your device is now paired

What according to you makes you a good candidate for customer service or technical support job?

I have a right combination  of skills and experience for this job .I have 4 years of experience in technical  support  profile I was working with GE healthcare  .

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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