Subject: Trainer Candidate - Ankiita Bilgaiyan
From: Ankiita Bilgaiyan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Jan 2021 02:38:53 -0500

Tech Support
Test

Name

Ankiita
Bilgaiyan

E-mail

[email-masked]

Phone Number

(91) 9958993790

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Sector 76, NOIDA

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Noesis Services

Manager - Training &
Recruitment

NA

57,916/- INR

Previous Employer 1

Birchstreet Systems

Trainer -
Application & Soft Skills

January 2018

45,000/-
INR

Previous Employer 2

HCL Technologies

Communication
Coach & Auditor

March 2017

37,500/-
INR

If Selected, how much time do you need
to join?

15 working days

Please briefly
describe your work experience specifically in training?

8+ years
of experience in training small and large groups across diverse industries. (IT,
Hospitality, Corporate, BPO and Educational). Proven successful in leveraging
educational theories and methodologies to design, develop, and deliver
successful training programs and integrate instructional technology to provide
onsite and virtual training. Along with hands on experience in employee sourcing
and employee management. Efficient in conducting TNA & TNI, NHT, Quality
Audits & V&A Training (In house & Offshore)

Have you worked as a
trainer in a Call Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation you faced either while training or
managing a team.

Training, whether in house or off shore comes
with its own challenges. Over my work experience of more than 8 years, I have
come across various difficult situations while training, to name a few,
coordinating with stakeholders schedule, Calibration within the training team,
dealing with employee's will issue & actually incorporating the feedback.
Other than these there are always infrastructural challenges.

What
according to you is the difference between good and great customer service.
(Explain in 4 - 6 sentences)

If something is good, it needs
convincing, but if something is great, it automatically attracts. Similarly, a
good customer service is when a concern is resolved eventually, wherein a great
customer service id when an executive does all possible remedies to resolve the
concern immediately.

What according to you makes you a
good candidate for this position?

As mentioned in the job
description for the profile of a Project Manager, my previous work experience
gives me the liberty to call myself a good candidate for the profile. Having
worked with academics & corporates has enhanced my people management skills
thoroughly. Being profound in voice & accent and soft skills training helps
me hold a command over the language. Fully aware of all the parameters for
quality audits, it helps me create a fruitful training programme that leads to
acceptable CSAT when the candidates are on floor. I am confident orator and
passionate about training, which reflects in all my training sessions.

To sum up, I possess the required skillset and experience that would help me
deliver my best across the table. I am amazing when I work in team but also have
the dynamics that needs to lead one. I take complete accountability of my task
in hand and have proven to be an asset to my previous employers.

On a scale of 1 - 5 please rate your fluency in
spoken English

5