Subject: Trainer Candidate - mona kumari
From: mona kumari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Jan 2021 02:37:59 -0500

Tech Support
Test

Name

mona
kumari

E-mail

[email-masked]

Phone Number

(91) 9892014270

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

sector 128 noida

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

kotak mahindra bank ltd

deputy manager

20/07/2020

19000

Previous Employer 1

icici bank ltd

senior
officer

20/11/2018

15000

Previous Employer 2

If Selected, how much time do you need
to join?

immediate

Please briefly
describe your work experience specifically in training?

I don't
have any experience in training.

Have you worked as a
trainer in a Call Center/Customer Service/BPO Environment?

No

What according to you is the
difference between good and great customer service. (Explain in 4 - 6
sentences)

The basic difference is, good service is to
satisfied the customer , and the great service is not only keeping the customer
satisfied  but also to keep them loyal.

What according to you
makes you a good candidate for this position?

as i
already have 4 years of  experience in customer service , so i do have the
quality to know the customer consider to be good customer service, i can able to
find out the customers expectations, i continuously look for ways to improve the
level of customer service that i deliver

On a scale of 1 - 5
please rate your fluency in spoken English

4