Subject: Tech Support Candidate - kamal kumar
From: kamal kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Jan 2021 02:35:11 -0500

| | Tech Support Test

Name | kamal kumar
E-mail | [email-masked]
Phone Number | (91) 8750823215
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | faridabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | olympus medical system | desktop support engineer | currently working | 14k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

first will check internet is working fine or not.
then check proxy.
if above 2 options is correct then i will.check website URL.
that url is not blocked by network. if it will block so i will whitelist the URL

Please list the steps to connect a Bluetooth speaker to your mobile phone.

first will turn on my bluetooth speaker.
then i will turn on bluetooth in laptop.
there is a way to connect bluetooth from laptop.
1. in search bar search bluetooth then open after that pair and speaker will connect.

What according to you makes you a good candidate for customer service or technical support job?

im a good guy for this job role. beacuse i have hand on experience to how to handle the customer.
also have knowledge about window. os. network. server.
i know very well how to behave with the customers over the phone call.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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