Subject: Trainer Candidate - Naveen kumar Sahu
From: Naveen kumar Sahu <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Jan 2021 02:33:53 -0500

| | Tech Support Test

Name | Naveen kumar Sahu
E-mail | [email-masked]
Phone Number | (91) 7727827114
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida sector 16

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Toppr | Academic Consultant | August 2020 | 32000
Previous Employer 1 | HDB FINANCIAL services | Relationship Executive | Jan 2020 | 24000
Previous Employer 2 | ECIL | Junior Technical Officer | July 2019 | 23000

If Selected, how much time do you need to join? | 7 days
Please briefly describe your work experience specifically in training? | As a academic Consultant to advise students or parents to their learning needs through structured counseling sessions and conduct home demo sessions on daily basis..and also advise to buy a subscription as solution. Also handle objection and price negotiation. Compony have provided leads and have call these lead and convert into sale.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | See more difficulty face while discrib our subscription like if any one used other educational platforms than convincing how my organization is better to other...
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Conceptually, the main difference between providing “good” customer service and delivering “great” customer service is that, in the former, you are probably only barely keeping your customers satisfied; while in the latter, you are not only keeping them satisfied – you are also keeping them loyal! This is a very important distinction – and one that many services providers do not always “get
What according to you makes you a good candidate for this position? | Being an engineer i love to lurn a new thing also explore my knowledge to groom our experience as well as organization. Handle any kind of situation esly.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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