Subject: Tech Support Candidate - Kishan Kumar
From: Kishan Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Jan 2021 02:15:14 -0500

| | Tech Support Test

Name | Kishan Kumar
E-mail | [email-masked]
Phone Number | (+91) 9354522249
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sec 22
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | | |
Previous Employer 1 | Na | | |
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First check network icon on taskbar icon shows whether we are connected to internet or not

Use ping commnad to check connectivity outside network

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on bluetooth speaker in bluetooth mode
Open mobile bluetooth settings
Click on add new device
Find speaker by model no.
Pair the speaker

What according to you makes you a good candidate for customer service or technical support job?

Excellent technical knowledge and communication skills makes a candidate perfect for this job
Beside this candidate must have good listening power and High think or problem solving approach

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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