Subject: Tech Support Candidate - Abhishek Tiwari
From: Abhishek Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Jan 2021 02:10:39 -0500

| | Tech Support Test

Name | Abhishek Tiwari
E-mail | [email-masked]
Phone Number | (+91) 7827163274
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Currently I'm in Ayodhya( UP) at my hometown
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | ISOURSE Technology Pvt Ltd | Network security engineer | 7August 2020 | 19k
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First you have to check your Internet connection
If Internet connection is ok then copy the link and check in another browser.
If its still not working restart the computer and check the system IP also

Please list the steps to connect a Bluetooth speaker to your mobile phone. | first you on the speaker Bluetooth then you go on mobile Bluetooth option and click on Bluetooth name and connect.
What according to you makes you a good candidate for customer service or technical support job? | I love to entrcat new people because when connect with new people who are facing technical issue you resolve there quires and improve your technical and communication skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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