Subject: Tech Support Candidate - Arpit Gautam
From: Arpit Gautam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Jan 2021 02:06:31 -0500

| | Tech Support Test

Name | Arpit Gautam
E-mail | [email-masked]
Phone Number | (91) 9821545768
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Exide Industries Limited | Service Advisor | Currently working | 20K
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I don’t know

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on the bluetooth speaker
Check if the pairing mode is on or not
Switch on the bluetooth of the mobile phone from settings
Click on the respective name of the bluetooth speaker and connect succesfully

What according to you makes you a good candidate for customer service or technical support job?

I am currently working as a Service Advisor in Exide Industries Limited. Entertaining customers and complaints on daily basis and resolving the queries asap with customer satisfaction.
I am currently technically skilled in the core field as I’m an electrical engineer but will adopt IT skills as well.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |