Subject: Trainer Candidate - Indroneil Dutt
From: Indroneil Dutt <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Jan 2021 02:00:54 -0500

| | Tech Support Test

Name | Indroneil Dutt
E-mail | [email-masked]
Phone Number | (91) 9711118636
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Centum Learning Limited | Deputy Manager | 31.07.2020 | 45000
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | Immediately
Please briefly describe your work experience specifically in training? | Sales, product & process training of sales consultants, team leaders & managers in different Tata Motors dealerships.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Constant talking of the participants amongst themselves rather than focussing on the training. Participants not arriving on time. Not taking or implementing feedback given by the trainer.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is doing what was asked of by the customer. Great customer service is going above & beyond than what was asked for the customer.
What according to you makes you a good candidate for this position? | Excellent written & verbal English Communication Skills. Can speak Hindi & Bengali very well. Can present very well.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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