Subject: Tech Support Candidate - Sourabh Sharma
From: Sourabh Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Jan 2021 00:32:14 -0500

| | Tech Support Test

Name | Sourabh Sharma
E-mail | [email-masked]
Phone Number | (0) 9452222807
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | A142- New Ashok Nagar
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | International ecommerce chat and email

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL TECHNOLOGIES | Customer service Representative | 10/07/2020 | 14177
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will refresh the browser then again try to open the website, if it doesn't get open I will check the browser setting if there is any proxy marked in it I will remove the proxy and again reopen the browser and it will definately work.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

To connect the Bluetooth speaker we will follow below steps-
1) First we will turn on the Bluetooth speaker.
2) Then we will turn on the Bluetooth of our phone scan for devices.
3) Find the speaker name in our phone and tap on that name it will connect automatically.
4) Once it gets connected you can see on your phone the device is paired, the mobile phone also shows the battery of the speaker.

What according to you makes you a good candidate for customer service or technical support job? | A good customer service candidate is who listen customer enquiry very patiently and keep the knowledge of the process and provide them with the solution in a very good language. Nowdays our customer are being more demanding, angry and annoyed we have to be emphatic and give them the best service possible. Sometimes we can ask the query from our supervisor also if we are not sure about the solution.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |