Subject: Tech Support Candidate - Rahul Parmar
From: Rahul Parmar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Jan 2021 00:03:34 -0500

| | Tech Support Test

Name | Rahul Parmar
E-mail | [email-masked]
Phone Number | (0731) 9685700230
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Indore
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Bandhan | Trainer | 0 | 30000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will see the error message accordingly I will perform troubleshooting. Like if internet is working or not, if net is working properly than i will check the browser setting if it is ok or not than at last I will go for network troubleshooting process.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Fist switch on the bluetooth of both phone and speaker, than click on scan option in our phone than check all the available device and choose the speaker and click on connect.
What according to you makes you a good candidate for customer service or technical support job? | I can easily understand customers problem as I have already worked in same That's why.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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