Subject: Trainer Candidate - Enzo Gabriel
From: Enzo Gabriel <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Jan 2021 20:14:28 -0500

| | Tech Support Test

Name | Enzo Gabriel
E-mail | [email-masked]
Phone Number | (91) 9891240513
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Voyages Booth Pvt Limited | Trainer | 2nd feb | 54500
Previous Employer 1 | American Express | Sr. Executive | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 5 days
Please briefly describe your work experience specifically in training? | Handled new batch of training for voice and accent, process and cultural training for US process
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Training a new team is never easy. Making sure that each member of the training program has a smooth transition including understanding the process, positive atmosphere at work, listening and resolving issues. Most important aspect of a trainer is to make sure everyone understands the training module, and to be able to adapt and match every person's learning curve.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | A positive attitude while offering customer service goes a long way. What stands out as great customer service is where the conversation goes smoothly and the customer leaves with a smile. Exceeding a customer's expectations while service delivery is the most important aspect.
What according to you makes you a good candidate for this position? | My understanding of being a people person with making sure their needs are met, with my patience and polite yet firm approach towards work and personal ethics makes me a good candidate.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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