Subject: Tech Support Candidate - Vikas pandey
From: Vikas pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Jan 2021 14:18:50 -0500

Tech Support
Test

Name

Vikas
pandey

E-mail

[email-masked]

Phone Number

(91) 9958244967

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Mithapur Badarpur

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Networking - advance
Hardware -
Basic

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Merittrac Service

Tech support engineer

15 feb

19000

Previous Employer 1

Previous
Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email
Interacted with customers over Live Chat
Used a case
management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

Step- 1 Need to check your internet is working
fine.

Step- 2 Try to open any other websites it it's working fine they the problem
with your internet.

Step- 3 Check you LAN cable that plugin in your laptop or system.

Step- 4 Light should be blinking in LAN.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1. Open the bluetooth settings in your
phone.

2. Turn on the speaker.

3. Pair the device .

4 then it will connect

What according to you makes you a
good candidate for customer service or technical support job?

First listen and understand the problem of the
customer

On a scale of 1 - 5 please rate your fluency in spoken
English

4