Subject: Tech Support Candidate - Pooja Sharma
From: Pooja Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Jan 2021 14:06:21 -0500

| | Tech Support Test

Name | Pooja Sharma
E-mail | [email-masked]
Phone Number | (91) 7011384835
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | East Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Linux
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Innefu | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Verify internet connection.
2. Check if any OS firewall blocking www.ndtv.com.
3. Clear web-browser cache.
4. Verify if www.ndtv.com working from other system/network or web-site itself down.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Enable Bluetooth in mobile device.
2. Search for the available Bluetooth devices.
3. Connect with the Bluetooth device and provide pin if asked.

What according to you makes you a good candidate for customer service or technical support job?

For better customer services we should understand the issue first and try to resolve it by technical skills.
Here we need both communication and technical skills as well for the best product support.

As a candidate with extensive experience in Technical Support and Administration, I am having good skill in Linux system with exceptional performance for customer support for the large infrastructure.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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