Subject: Tech Support Candidate - Devesh pandey
From: Devesh pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Jan 2021 13:46:46 -0500

| | Tech Support Test

Name | Devesh pandey
E-mail | [email-masked]
Phone Number | (91) 9140184394
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | prayagraj
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | HGS | Process consultant | 30/4/2020 | 19500
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. check the URL
2. Check the error code which user is getting on the browser
3. if no internet access - check the internet status of the system
3.1 - if connected by cable - check the cable connection for the whole CPE part
3.2 - if connected by wifi - reset the connection
4 - try opening on a different browser
5 -  check the date and time of the system
6 - scan for virus
7 - disable anti-virus and again check
8 - disable any unknown extension on the browser
9 - flush internal DNS
10. try opening any other website and try to find out if the site has been blocked by ISP end or the site is temporarily down

Please list the steps to connect a Bluetooth speaker to your mobile phone.

If the devices are paired -
Simply turn on the Bluetooth speaker and the Bluetooth of the mobile phone and via a setting option on the phone go to the Bluetooth option and connect the device
If not paired already
turn on the pairing mode for both the devices
pair both the devices
Fo phone - in setting under Bluetooth go-to pairing
select the device which you want to pair.
Once pairing Is done connect with the device

What according to you makes you a good candidate for customer service or technical support job?

Following thing -
1. Excellent command of the basics of the role he is going to handle
2. Thorough understanding of the process and technical skill (if required)
3. A lot of patience
4. Excellent communication skill and knowledge of the language through which client communications is going to happen

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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