Subject: Tech Support Candidate - vipul sharma
From: vipul sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Jan 2021 13:25:57 -0500

| | Tech Support Test

Name | vipul sharma
E-mail | [email-masked]
Phone Number | (+91) 9891283371
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | new delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MacOS
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | yoctel solutions pvt ldt | system admin | 2 months | 35000
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly i'll check the internet connection,secondly i'll try to ping the website through command prompt,if there is no issue i'll check the date and time,if there is no issue i'll check the firewall access to the user.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First i will switch on the Bluetooth speaker,then i will open the setting of the mobile phone,the next is to check the Bluetooth device and  select to connect ad pair the device.
What according to you makes you a good candidate for customer service or technical support job? | technical support job
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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