Subject: Tech Support Candidate - Ravi Kumar
From: Ravi Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Jan 2021 13:13:45 -0500

| | Tech Support Test

Name | Ravi Kumar
E-mail | [email-masked]
Phone Number | (91) 9654790280
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Sangan vihar new delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Server Based Knowledge

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | SATKARTAR shopping PVT LTD | System Administrator | Working | 30K
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First, We need to check the what type of error is this and then will troubleshoot the error.
Sometimes internet not working and error obtain. I need to check the Lan cable or check the internet modem too.
Sometimes we need to delete the browser cookies or cache.
And we can use the incognito browser also because it's not save the history and open the websites easily.
And we need to check the firewall also.
Sometimes we guys facing websites back-end issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

ON the Bluetooth option in my mobile
ON the Bluetooth speaker
If showing the device name in my mobile then click the device name and it's connected.
Sometimes we need to click the long press on Speaker.

What according to you makes you a good candidate for customer service or technical support job?

If a candidate have a knowledge of customer handling and solve the customers problems and also have a technical knowledge.
So, We need to hire that type candidates.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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