Subject: Tech Support Candidate - Sandeep Chaubey
From: Sandeep Chaubey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Jan 2021 12:58:27 -0500

Tech Support
Test

Name

Sandeep
Chaubey

E-mail

[email-masked]

Phone Number

(91) 7011349033

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Laxmi Nagar Delhi

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Networking - basic
Speakers & Audio
AD

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Team Computers

System Engineer

25300

Previous Employer 1

ASM Enterprise

Technical
Support

Previous Employer 2

Vayam info solutions

Technical

In your past experience you have (select
all that applies)

Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

Check
internet connectivity

Need to check pop-up blocker

Clear browser cache

Need to check security tab in browser

Need to Check with compatibility view

Need to Check with different browsers.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Do the "Power on" of Bluetooth Speaker

Go to Bluetooth setting in mobile

Tap on Bluetooth Speaker name

It will authenticate with Bluetooth Speaker with code

Once authentication done, It will connected.

What according to
you makes you a good candidate for customer service or technical support
job?

Along with technical knowledge, I have also supported
international clients.

On a scale of 1 - 5 please rate your
fluency in spoken English

4