Subject: Tech Support Candidate - Vishal Tomer
From: Vishal Tomer <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Jan 2021 12:07:44 -0500

| | Tech Support Test

Name | Vishal Tomer
E-mail | [email-masked]
Phone Number | (91) 7417516200
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Pilkhuwa
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Video conferencing

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NTT DATA | DL3 | |
Previous Employer 1 | Wipro | DL2 | 10-8-2019 |
Previous Employer 2 | Evision technoserve | DL1 | 1-6-2017 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1 need to check internet connectivity

Step 2 need to check proxy setting if available

Step 3 need to check browser may be cache file issue with browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step1 open bluetooth speaker

Step 2 set speaker on connectivity mode

Step 3 open bluetooth of mobile and search for speaker

Step 4 then pair bluetooth speaker and enjoy the music 🎵

What according to you makes you a good candidate for customer service or technical support job? | Because I had experience in service desk support for and I am working for service and technical support
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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