Subject: Tech Support Candidate - Anshita Kumari
From: Anshita Kumari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Jan 2021 09:13:49 -0500

| | Tech Support Test

Name | Anshita Kumari
E-mail | [email-masked]
Phone Number | (+91 ) 8340101261
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Laxmi Nagar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech Mahindra Pvt Lmtd | Associate | 1 month notice | 11000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.We will close all the browsers.
2.We will open RUN>ipconfig /flushdns to clear local cache.
3.We will open RUN>inetcpl.cpl>clear browser history and reset the browser by moving to advanced option.
4.If the issue persists we will escalate to level 2 engineer.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.We will click the bluetooth option and search for the bluetooth device , we will pair the device and play the music.

What according to you makes you a good candidate for customer service or technical support job?

A candidate must be a good listener, with nice communicating skill.
The person must be curious to learn new technical skills at any point of time.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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