Subject: Re: Trainer Candidate - Arunima Singh
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 28 Jan 2021 07:01:13 -0700 (MST)

Busy on another call 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 28 Jan, 2021, at 18:50, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Arunima Singh < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Thursday, 28 January 2021 at 3:19 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Trainer Candidate - Arunima Singh 

	

	
	
			Tech Support Test 
		
	Name 	Arunima Singh 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(83779) 38110 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Noida Sector 50 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 				
Previous Employer 1 	The Costume Chowk Label 	Co Founder 	31st Dec 2020 	
Previous Employer 2 	IGP.COM 	Manager Webstore 		37500 
	If Selected, how much time do you need to join? 	Immediately 
	Please briefly describe your work experience specifically in training? 	Iam a professional graduate from FDDI (Footwear Design & Development institute) into Fashion merchandising & Retail Management & a post graduate holder from Symbiosis Centre for Distance Learning into PGDBA Marketing. 

Adding to it is a rich industrial experience of 5 years into the online shopping E commerce industry, working with brands like Lenskart.com, Snapdeal.com & IGP.com mainly. 

Have a 3 years of experience in owning/managing a fashion brand named The Costume Chowk Label, details for the same are attached in my resume. 

Interested to experience & join an organisation to learn develop and impart my industrial experience. 

Looking forward to hearing from you. 
	Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? 	No 
	Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. 	Started my career with startup ecommerce companies in 2012 like Lenskart is itself a big challenge, wherein being a fresher you have to learn, grow and give your 500% with lesser guidance and maxim deliverability. Furthermore there was no looking back and move to big name then in 2013 Snapdeal followed by Igp.com. Co founding a traditional company giving it a new concept and twist of modernisation with lesser funds and more services. Team Management, Leadership qualities and the will to always learn and evolve is what makes every challening role succesful. 
	What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Good customer service and Great customer service are are two different aspects but go hand in hand. 
In the first case the service provider should be full of knowledge related to products inventory etc and answer to all queries of the customer within a specific period of time. 
In great customer service, the customer mostly is super satisfied and looks for timely deliveries and solutions, which the provider is good at. 
	What according to you makes you a good candidate for this position? 	A candidate who is smart, confident, extremely well versed with written and communication skills. Team Leadership, excellent management qualities with problem solving bent of mind and a great learner will make a good candidate for this position. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5