Subject: Re: Trainer Candidate - Varun Sattija
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 28 Jan 2021 07:00:09 -0700 (MST)

He is in Jamshedpur, cant come for walkin, expecting virtual interview 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 28 Jan, 2021, at 18:47, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Varun Sattija < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Thursday, 28 January 2021 at 6:40 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Trainer Candidate - Varun Sattija 

	

	
	
			Tech Support Test 
		
	Name 	Varun Sattija 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 9999678027 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Gurgaon 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 				
Previous Employer 1 	Quattro 	Project Manager 	june 2020 	53000 
Previous Employer 2 	Genpact 	Management Trainee 	June 2018 	38000 
	If Selected, how much time do you need to join? 	Immediate 
	Please briefly describe your work experience specifically in training? 	I create SOP for the training which is usful for the new team member to review and learn, also was a part of classroom training where we provide training to the new hire about the process and do's and don't about the company related to the process, taking them through intensive training material, with exercises for better understanding and learning 
	Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? 	Yes 
	Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. 	People taking unplanned leaves, which creates an impact on the business, when team members are not there to login it creates a huge impact on the performance in business stand point, so we came up with plan that, if other team member have to login and can swap the week off with the person who was absent, in order to close the impact gap, this initiative was well worked and smoothened the process and came up with less impact. 

Also, with the training content when team members are not well trained and finding out the gaps on where the team members are lacking and what could we to do resolve the training, we created a separate document adding the mock calls with every type of scenarios that we can come up with adding the screenshot and mock calls to the documents so that the team members can always go back and refresh and know what exactly needs to be done 
	What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	good customer service- is resolving the issue of the customer 
Great- Informing and educating the customer about the product and how he can himself be aware of certain aspect of the product 
	What according to you makes you a good candidate for this position? 	I have 7+ years of experience in customer service industry and i have worked with a lot of good companies, for me running a business that matters, everyone can create reports and see the data, for me how we can improve the business and how quickly and easily we can achieve our goals with bring out innovative ideas, changing environment for the betterment of the business 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4