Subject: Trainer Candidate - Dhawal Dorwal
From: Dhawal Dorwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Jan 2021 08:46:27 -0500

| | Tech Support Test

Name | Dhawal Dorwal
E-mail | [email-masked]
Phone Number | (0731) 8878973519
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Indore, ready to relocate

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Sri Aurobindo institute of pharmacy | Asst professor | 25/07/2020 | Rs 27,300
Previous Employer 1 | Sun Pharma | Research Manager | 31/01/2018 | Rs 35,000
Previous Employer 2 | Wipro BPO | Quality analyst | 04/10/2016 | Rs 25,000

If Selected, how much time do you need to join? | 1 month
Please briefly describe your work experience specifically in training? | Trained students and BPO professional majorly on voice and accent specially focusing on US based process health care
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Majorly I have been training professionals on voice and accent. The major team management challenges encountered on personal basis involved engaging all professionals on the same page. Ideally, it is observed that each individual has different needs in terms of training in any sphere of profession. All members generally do not respond to stimulus as expected and it is one of the major reason that acts as a hurdle in team progress. However, managerial skills starts at the doorsteps of chaos. Best way to manage such challenges is to keep accountability of each individuals progress, including strict monitoring of progess. The manager should give an unbaised and unanimous views about a batch under training
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Great costumer service can only be differentiated from good service by providing customised service to customers, acknowledgement of customer problems keeping accountability and a great follow up if required

What according to you makes you a good candidate for this position?

Following points to be considered:
Learning attitude
Language command
Team building skills
Previous client handling experience

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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