Subject: Tech Support Candidate - Neha Kumari Neha
From: Neha Kumari Neha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Jan 2021 08:43:35 -0500

Tech Support
Test

Name

Neha Kumari
Neha

E-mail

[email-masked]

Phone Number

(203013) 6299736182

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Noida sec 37

Which best describes your Technical
Support capabilities

I don't have Tech Support experience, but I am
confident with my skills I can do it

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
Ms office

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Pnb MetLife

Relationship manager

2nd Dec 2020

22000

Previous Employer 1

Icici prudential

Customer care
adviser

9 may 2019

17000

Previous Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with customers over Email

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

I will follow below step.

1. Check my internet connectivity of LAN or wifi.

2. Check that is there any space occured in url.

3.check other urls are working or not.

4. Check firewall is enabled or disabled.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

I will
follow below steps:

1. Open my mobile setting and enable blutooth setting.

2. Enable bluetooth button of speaker.

3. Search of available bluetooth devices through mobile.

4. Select the bluetooth speaker name and click on pair device.

5. After pairing successfull, both mobile and speaker will be
connected

What according to you makes you a good candidate
for customer service or technical support job?

I think
to listen the customer's query very carefully and replying them in a humble
manner of issue and resolution can make me a good candidate of customer service
or technical support.

On a scale of 1 - 5 please rate your
fluency in spoken English

3