Subject: Tech Support Candidate - Virendra Pratap Singh Virendra
From: Virendra Pratap Singh Virendra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Jan 2021 08:39:58 -0500

| | Tech Support Test

Name | Virendra Pratap Singh Virendra
E-mail | [email-masked]
Phone Number | (91) 8285858373
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Nirmar Vihar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Novac | Sr technical engg | | 25000
Previous Employer 1 | Renovation | Desktop support | 21-9-2014 | 9500
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1-
first I will check the internet connectivity.
Step 2-
Then I will check I have firewall access on pc.?

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1-(a) open the Bluetooth option from mobile and Bluetooth speaker.
Step 2 - then check in phone is your phone visible or not . If no then allow your phone visible for all.

Step 3- then paired your phone from speaker.

What according to you makes you a good candidate for customer service or technical support job? | I have more than 6 year of experience.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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