Subject: FW: Trainer Candidate - Devjani Choudhury
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Thu, 28 Jan 2021 13:33:30 +0000

First round

From: Devjani Choudhury <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 28 January 2021 at 2:34 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>
Subject: Trainer Candidate - Devjani Choudhury

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Devjani Choudhury
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (011) 7044770800
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Gurgaon
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        NA
Previous Employer 1     Amar Ujala      HR Mgr          10 lacd
Previous Employer 2     Raymond Ltd.    Training Mgr            7.5 lacd
If Selected, how much time do you need to join? Can join immediately
Please briefly describe your work experience specifically in training?  With ober 10 years of experience in L&D nationally and internationally. Worked across in various sectors from BPO, Real Estate, Retail, Corporate and Education. Also into Content Creation and Blogging on YouTube.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.  This was in the case of a Corporate Training session of a Nationalised Bank. I was hired to give training to the bank officials in the age group of 40-55 for a period of 15 days. Initially in first two days the reaction of the people was not very welcoming and warm. Somehow they felt how could a person like me so young and that too from a non banking field can impart them training since they have invested two decades or more in their career and they alone know all the ground realities so they were really closed to the idea of being taught by a girl rather than from a senior bank manager. In the beginning they seemed not at all comfortable however things changed as days progressed and by the end of the Final day there was lot of appreciation and anticipation and people were really happy to have been associated with me. They were happy with my training abilities and delighted to be a part of my session. They did click lot of selfies and group photos with me. I was gifted certain souvenirs from them and also there was cake cutting to give me farewell. Overall it was a great experience. At first it was difficult for them to accept me as their trainer however things changed slowly and gradually and even today they don't fail to wish me or mail me on various ocassion like New Year and Diwali or Holi. It was a real-time Moment of Truth for me.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   Good Customer Service offers Moment of Magic and Bad Customer Service offers Moment of Misery. Good Customer Service gives you three new customers from the word of mouth and Bad Customer Service takes away 10 of your customers.
What according to you makes you a good candidate for this position?     My qualities like Empathy, Good Communication and Presentation Skills, Soft Skills, Flexibility and Ability to build Rapport makes me fit for this position.
On a scale of 1 - 5 please rate your fluency in spoken English  5