Subject: Tech Support Candidate - Mausam Bhardhwaj Mausam
From: Mausam Bhardhwaj Mausam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Jan 2021 08:18:25 -0500

Tech Support
Test

Name

Mausam
Bhardhwaj Mausam

E-mail

[email-masked]

Phone Number

(+91) 7053795560

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

New Ashok Nagar

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows - Basic
Linux
Networking -
basic
Hardware - Basic
Ms Office

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Esolutions

System Admin

38K

Previous
Employer 1

Aforeserve

Desktop support

10 june 2019

Previous Employer 2

Renovision

Desktop
Support

21 sep 2018

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email
Interacted with customers over Live Chat
Used a case
management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

As I computer user i will follow the below
steps:

1. First of all I will check my internet connectivity either wifi or LAN cable
is connected properly with my laptop/desktop or not.

2. I will reverify that entered website url is correct or not if in case my
network connectivity is good.

3. I will try to access some public urls like google, facebook, gmail etc. If
that will work then I will clear my browser chache and cookies.

4. If all things look good then I will check that is my firewall enabled or
disabled?

If enabled then i will disable it and then retry.

I believe after following above steps, I will be able to access the URL
(www.ndtv.com)

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

I will follow below steps to connect my
bluetooth speaker with mobile.

1. Open my mobile setting page and click on bluetooth to enable my bluetooth of
mobile.

2. Enable the bluetooth button of my bluetooth speaker to make it visible for
other devices or my mobile.

3. Click on search icon on my mobile in bluetooth setting option.

4. Once my mobile discovers the bluetooth speaker name the i will select the
bluetooth speaker name and then click on pair.

5. Once my mobile paired with bluetooth speaker that means both are connected to
each other.

What according to you makes you a good candidate
for customer service or technical support job?

I think
as a customer service or technical support job we have to first listen the
issues or queries of customer very carefully.

If the issue is genuene then we have to treate with customer in very respectfull
manner to make them understand the reason of the issue and also how to get it
resolved.

On a scale of 1 - 5 please rate your fluency in spoken
English

4