Subject: Tech Support Candidate - Santosh kumar Prajapati
From: Santosh kumar Prajapati <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Jan 2021 08:16:23 -0500

| | Tech Support Test

Name | Santosh kumar Prajapati
E-mail | [email-masked]
Phone Number | (0522) 9369803318
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Sixsigma soft solution pvt ltd | Desktop support engineer | | 23500
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly we have checked what is actual error. If any error code comes then we will troubleshoot according to error code.
And basically we have clear the cookies and history and reset internet setting from internet option advanced tab. And then restart the browser and re check.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Firstly switch on the Bluetooth of mobile handset and after that switch on Bluetooth of system.
2. After that we will make pair of the both devices.
3. Then connect the speaker.

What according to you makes you a good candidate for customer service or technical support job?

I'm a part of dhe solution not a part of problem.
So this quotation we can makes good candidate for customer service.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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