Subject: Tech Support Candidate - BHARADWAJ S
From: BHARADWAJ S <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Jan 2021 08:07:23 -0500

| | Tech Support Test

Name | BHARADWAJ S
E-mail | [email-masked]
Phone Number | (+91) 9994739773
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | chennai
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | gofrugal technologies | Associate member assurew care | 28/12/2020 | 26000
Previous Employer 1 | antares system limited | executive CRM | 24/05/2018 | 20000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

At first we have to thoroughly read the error message showing.

1. There Might be some Proxy blocking Might happen Hence we can check Both the Browser and Internet Proxy setting in order to Simulate the issues
2. Clear the Cookies and cache to solve the issues and Temp files also
3. Check is the Internet is stable and any ping issues Happening

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn On Both Mobile Bluetooth and Bluetooth Devices
Pair according to the device name by selecting the same using Mobile to connect it easily

What according to you makes you a good candidate for customer service or technical support job?

1. Having Strong Problem solving skills and Rewarded for that as Rockstar of the year
2. ability to analysis deeply into the Issues arise and solve it

On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |