Subject: Tech Support Candidate - Rahul Gupta
From: Rahul Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Jan 2021 06:56:56 -0500

| | Tech Support Test

Name | Rahul Gupta
E-mail | [email-masked]
Phone Number | (06542) 6200538730
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Bokaro steel city
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will check my data connectivity, then I will check the website address whether it is correct or not, if both data and web address are then I will clear the browsing data, cookies and cache.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First I will turn on the Bluetooth of my phone then of the Bluetooth speaker
Then I will pair the both the devices
And finally I am ready to use the device

What according to you makes you a good candidate for customer service or technical support job? | Yes I think I can solve the problem of the customer because of my knowledge. Or I can help him come out of the difficulty in situation.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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